How long does delivery take?
Delivery times may vary depending on the product, brand, and shipping partner. The estimated delivery time is displayed – where available – on the respective product page or during the ordering process.
Why might my products arrive in multiple packages?
Puraora offers products from various brands and shipping partners. If you order multiple items, they may be shipped separately and delivered at different times.
How can I track my order?
As soon as tracking information is available for your order, you will receive the relevant details by email. If there are multiple packages, there may be several tracking numbers.
Can I change or cancel my order?
Contact customer service as soon as possible. Once an order has been processed or forwarded to the shipping partner, it may no longer be possible to change or cancel it.
Can I return products?
Returns must be registered in advance with customer service. As various brands and shipping partners may be involved, the return address may vary depending on the product.
Opened or used cosmetic products, dietary supplements, and sealed hygiene products generally cannot be returned unless there is a defect.
What should I do if a product is damaged or delivered incorrectly?
Contact Puraora as soon as possible via the contact page. Please provide your order number and, if possible, include photos of the product and packaging. This will allow the issue to be reviewed more quickly.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will be processed. As a general rule, the refund will be issued using the original payment method. Depending on the payment provider, it may take several business days for the amount to appear.
Where do the products come from?
Puraora offers selected products from various brands and suppliers. Information about ingredients, composition, usage, and origin is provided by the respective manufacturer or supplier and is listed on the relevant product page.
Are the products manufactured by Puraora itself?
No. Puraora is an online shop offering selected products from various brands. The respective manufacturers and brands are indicated with the products.
Where can I find information about ingredients and usage?
You can find this on the respective product page. For dietary supplements, the stated recommended intake and any additional manufacturer instructions should be followed.
Are dietary supplements a substitute for a balanced diet?
No. Dietary supplements are not a substitute for a varied and balanced diet and a healthy lifestyle.
What should I do if I have questions about a dietary supplement?
If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have any concerns, you should seek medical or pharmaceutical advice before use.
How can I contact Puraora?
Via the contact page or by email at:
puraora.ch@gmail.com
For an existing order, it is always best to provide the order number.